As weatherization professionals, we know return visits to customer’s homes can be time consuming and costly. Do you ever ask yourself how can we reduce extra burdens and stress resulting from quality control inspections? This session will provide strategies that can be used at each stage of your work process to build a learning platform and prevent reoccurring issues. Learn how your administrative staff, auditors, crew leaders, field technicians, and managers can make changes that reduce additional workload and associated costs. Come to this session to learn how to minimize observations on quality control inspection reports and partner with your QA provider in a way that builds a better relationship and empowers you to make positive changes.
Learning Objectives:
By attending this session, attendees will:
Learn how to implement quality assurance checkpoints at multiple stages of your work.
Examine workflow processes to better understand how to avoid costly return visits to a customer’s home.
Learn how to partner with your quality assurance provider to build a platform that reduces reoccurring issues while saving time and money.